J Grace and Co. accepts all major credit cards, including Visa, MasterCard, American Express, Discover. We accept PayPal and as an alternate payment method. Shop Pay, Google Pay, Amazon Pay, and Apple Pay are also supported for faster checkout.
Prepaid gift cards and bank cards can also be used to cover the full payment of your purchase but must be registered before placing an order. Please review the details on the back of the card for more information.
Changes to orders cannot be made once an order has been submitted. We may be able to cancel your order if needed. Please reach out to Customer Experience at 1-516-297-4458 as soon as possible to determine if your order is eligible to be canceled. Once canceled, the pre-authorized hold will typically drop off within a few business days. Time may vary between financial institutions.
Credit cards and PayPal are charged at the time of shipment. A pending charge will be captured at the order placement and finalized when the order is shipped. E-Gift Cards are charged at the time of order placement.
Most credit cards are declined because the billing address you entered does not match your bank's address on file. Please verify your billing details and card number and try again. Please note that declined transactions may result in a pending charge that will typically drop off within a few business days. Time may vary between financial institutions.
Yes, we ship to P.O. boxes within the contiguous U.S. Currently, we do not ship to P.O. boxes in Alaska, Hawaii, or Puerto Rico.
At this time, we cannot ship to multiple addresses in one order. Please place separate orders to ship to different addresses. If you need assistance, please call us at 516-297-4458.
As a result of enhanced precautionary measures due to COVID-19, shipping and transit times may be delayed. Standard orders may take up to 2-3 business days to process before being shipped from our facility.
Unfortunately, we cannot retroactively make any changes, including any promo codes to your order.
Yes, we can ship your order to the USA. Please note that USA taxation rules will apply. Pricing on jgraceandco.com is in U.S. dollars. All payments will be charged based on the conversion rate to CAD on the date your order is placed. Any refunds issued will be refunded based on the conversion rate to CAD for the date your order is refunded.
Yes, we can ship your order to Canada. Currently, we are unable to ship to P.O. Boxes or the Province of Quebec. Please note that Canada taxation rules will apply.